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FREQUENTLY ASKED QUESTIONS

  • ARE YOUR PRODUCTS NATURAL AND VEGAN?
    We deliver the most dynamic ingredient formulations in the industry for high-quality, clean cosmetics. Our 'high-end' products stand for being effective and safe. Our products are natural-organic, vegan, cruelty-free, non-gmo, paraben-free, gluten-free, eco friendly, and free from a wide spectrum of toxins used in other brands. Please find a list of ingredients on the individual product pages for individual product info.
  • DO YOU TEST ON ANIMALS?
    La Nèzz by Lionezz stands for being an animal lover. All products are cruelty-free and vegan.
  • WHERE ARE YOUR PRODUCTS MANUFACTURED?
    La Nèzz products are made in the USA.
  • ARE YOUR PRODUCTS SAFE FOR ALL SKIN TYPES?
    La Nèzz products are formulated to be safe for all skin types, but if you have any specific concerns, please consult your doctor with the list of ingredients found on this website under each poduct description.
  • WHERE CAN I FIND THE INGREDIENT LIST?
    Please find a list of ingredients on the individual product pages.
  • HOW DO I STORE THE PRODUCTS?
    It is recommended to store the products in a dry cool place. Avoid direct sunlight or heat.
  • IN WHAT ORDER SHOULD I USE LA NÈZZ SKINCARE PRODUCTS?
    MORNING: Cleanser Toner Serum Moisturizer EVENING: Cleanser Toner Serum Moisturizer TWO TIMES A WEEK: Exfoliator Mask
  • DO YOU SHIP INTERNATIONALLY?
    Yes. Please see 'Shipping Policy' for details.
  • HOW MUCH IS SHIPPING?
    Shipping & Handling Charges are as follows: DOMESTIC (USA & Puerto Rico) USPS (First-Class): $7.99 flat rate ​ CANADA USPS (First-Class Package International): $15 - $40 (depending on item amount) ​ INTERNATIONAL USPS (First-Class Package International): $25 - $60 (depending on item amount)
  • HOW LONG BEFORE I CAN RECEIVE MY ORDER?
    The normal processing time for orders is 3-7 days. Due to Covid-19 Protocols, please allow additional time for processing orders. ​ After your order has been shipped, delivery time within the United States is 3-7 days, and International is 7-21 days. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.
  • CAN I CHANGE MY ORDER?
    Please contact us via contact@lanezz.com as soon as possible. We will do our best to accommodate your request however there is no guarantee that any changes can be made once an order is placed.
  • CAN I CANCEL MY ORDER?
    Unfortunately we are not able to cancel an order once it has been placed.
  • WHAT'S YOUR RETURN POLICY?
    We are unable to offer refunds, returns, or exchanges for health & safety reasons of handling used hygiene products. All sales are final. Please note, we reserve the right to refuse all returns, reshipments and refunds. In the unlikely event that a product arrives damaged, you must contact customer service within forty eight (48) hours of receipt of the damaged product. You must include photos of the issue or damage and a screenshot of your order confirmation email.
  • WHEN DO I PAY SALES TAXES/IMPORT TAXES AND CUSTOM DUTIES?
    We are only charging Sales Taxes within Florida. If you order from outside the U.S., or if you order from another State outside of Florida, Sales Taxes is the responsibility of the person of the shipping address who receives the products (depending on which Country, or U.S. State the products are shipped to). If you order from another Country outside the U.S., Custom Duties is the responsibility of the person of the shipping address who receives the products (depending on which Country the products are shipped to).
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